- About Glenn
- Why Glenn
- How We Do It
- Case Studies
- Coronavirus Update
We expect the best of our staff. They’re fast and efficient, personable and approachable. All of which helps to create the best possible experience for you, our customer.
We live and work in a rapidly-changing environment, bombarded daily by new information. Exposure to such visual and physical ‘noise’ can be extremely stressful. Our goal is to reduce this stress by bringing calm and order to the workplace – and cleanliness forms an important element in this sense of order.
A clean workspace is important for your health, your performance and your professional image.
At first sight, cleaning and its associated support functions may seem like a relatively straightforward business. Not so. For 20 years we have striven to address the problems and imperfections that mar the efforts of the most well-intentioned provider.
Problems like finding, training and retaining staff with the enthusiasm, intelligence and commitment to deliver the service that has so far given us a clear advantage over our competitors.
Problems like meeting the special requirements of the individual customer with a bespoke service that is not prohibitively costly.
So what seems so simple from the outside is actually an endlessly complex and engaging business that daily requires the patience, imagination and ingenuity of our management.
To be the cleaning & support service provider of choice in the South of England, by delivering an unrivalled service and an exceptional customer experience.
To support, manage and inspire our staff to take pride in their work so that, by providing an exemplary service, they enhance the image and working environment of each client’s business.
We believe in the principle of maximising the quality of every aspect of our service. All of our policies and operating practices are designed to meet the highest possible specifications, from the cleaning products and equipment we use, to the in-depth training of our staff.
We aim to instill a ‘quality first’ culture in our managers and this cascades down through the company until it is finally reflected in the standard of service enjoyed by our clients.
We know that without our cleaning staff, we couldn’t exist. So we afford our employees a high degree of respect and sensitivity. In return we expect them to show the same to our customers – and to their customers, should the occasion arise.
This culture of mutual respect has produced staff and client retention rates that are among the best in our industry.
The key to our success is neither complicated nor mysterious: we say what we’re going to do, and then we do it. It may be a simple formula, but in our industry it is perhaps less common than it ought to be.
An outstanding workforce is inspired by the vision and commitment of its managers. Our customers are quick to acknowledge that our ‘quality first’ culture and our passion for our work cascades down to our front-line operatives.
Trust and integrity are the cornerstones of any relationship and form the basis of lasting success. These values are central to every member of our team and paramount in all we do.
We hire only people who make a heartfelt commitment to doing a great job – who take pride in their work and are prepared, when the occasion demands, to go beyond the call of duty.
By the very nature of their work, our staff occupy positions of trust in our clients’ establishments. You can rely entirely upon the personal honesty of everyone we employ.
Finally, to fulfil a contract to the letter is only the start, the basic minimum. We are only satisfied when we exceed our customer’s expectations and provide a truly outstanding service.
We believe that there are several reasons why we have succeeded in maintaining our position among the most respected and successful service providers in the region. We’ve listed them below. However, the best authorities on the subject are our satisfied, long-term customers.
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Meet our dedicated management team