Aco Technologies plc, a world leader in the design, development and implementation of sustainable surface water management systems, awarded Glenn Cleaning & Support Services Ltd the contract to clean their Head Office premises near Shefford, Bedfordshire, in April 2013
Prior to the award, ACO experienced considerable difficulty meeting their cleaning requirements, in part due to their rural location, and in part due to the difficulty in attracting part time staff to fulfill short working shifts at unsociable hours where public transport is non-existent.
How We Helped
Glenn’s solution to the recruitment and staffing difficulty was to introduce full time daytime cleaning. This involved working closely with ACO senior management to prepare their staff for the change; communicating the benefits and impact of this change and creating an environment where a successful change would be welcomed by all.
ACO office staff soon saw the benefits. Their offices, restrooms and common areas were unobtrusively and quietly cleaned before their eyes with minimal interruption to their normal work routines by better paid, highly trained and committed staff who took pride in maintaining a clean and safe working environment. A hybrid solution ensured that disruptive and noisy work and deep cleans continued to be undertaken out of core office hours whilst the rest of the cleaning tasks were undertaken during the working day.
Glenn did not move the old evening routines to be carried out during the day; their secret was in understanding the crucial difference in daytime cleaning and to innovate accordingly thus finding a new way of working. They introduced equipment suited to daytime cleaning; they recruited and trained staff to meet the new methods of working and in the process significantly improved cleaning standards and overall customer satisfaction.
Benefits to Client
ACO management benefited by being freed from the time consuming headaches and worry of difficult recruitment, retention and training of part time cleaners as well as constantly dealing with poor cleaner attendance and they were able to focus on their own business needs.
"One of the many benefits of using Glenn is that they have greatly freed up my time, allowing me to concentrate on our core business by removing time consuming and non-productive cleaning supervision tasks from my schedule "