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Danfoss is a leading worldwide manufacturer of heating controls with UK office and manufacturing facilities located in Bedford.
Client Reasons to Outsource
Danfoss managed the cleaning service for both factory and offices in-house using part time evening shift cleaners. Most cleaners were long serving employees who were also employed as production workers in the factory during the day. Danfoss overseas Head Office was concerned at the cost of their significantly enhanced employment conditions and benefits, including generous Company Pension, Company Sick Pay and Holiday Pay above the industry norm.
At the same time the local management in Bedford realized that standards could be improved using a qualified and experienced dedicated cleaning management organization.
Partnership with Glenn
Glenn was chosen to manage the cleaning and associated services in 2010. Glenn managed the complex TUPE transfer smoothly and efficiently, reassuring the long standing unionized workforce of its intention to partner with them and provide them with the training, support and management presence needed to deliver improved standards, service and value.
Managing Complex Relationships
This process involved protracted, detailed and delicate discussions and negotiations with the cleaners’ representatives and their trade union officials to achieve an outcome welcomed by the cleaning staff, their union, the Client and Glenn. Glenn continues to maintain a close and professional working relationship with cleaners’ representatives and unions to ensure the best interest of all stakeholders.
Results Exceed Expectations
Due to the successful management of the TUPE process all of the in-house team transferred to Glenn and the client noticed a significant improvement in staff morale. Cleaning standards and service levels quickly improved as Glenn’s highly trained management team rolled out their comprehensive mobilization plan.
A delighted Danfoss Engineering Manager, Kevin Hannah,
"Since using Glenn we have found a dramatic improvement in our overall cleaning throughout all of our business areas. They train their staff to a high level and their management teams are very supportive and manage with the professionalism you would expect. I would recommend Glenn to any company considering outsourcing, or changing their contract cleaning company. "