The jewel in the crown of the Glenn proposition is immaculate customer service. It is the overriding reason why we command the lasting respect, trust and even the affection of our clientele.
While maintaining the quality of our staff is central to our service delivery, so is the quantity. In a business environment where the daily story is one of constant restructuring and demanding that Account Managers service more and more clients, we go against that trend and retain one of the highest manager-to-customer ratios in the business – the key to delivering a first class service
It should be clear by now that absolutely central to the Glenn Management ethos is our vision of customer service.
Knowing that in our industry reputation is all, we have built a flourishing and respected business by always placing our clients’ interests above our own short-term gain.
Our recruitment process is extremely rigorous, our training is exhaustively thorough, our human resources policies are sensitive and enlightened – all to the ultimate end of providing our customers with an exemplary standard of cleaning.
Our aim at the beginning of every relationship is to set the very highest of standards – and then consistently to exceed them.
Our Account Manager-to-client ratio is among the very highest in the business
The purpose of all this is not simply to be very good at cleaning (although we hope we are) but to provide a superlative experience for our customers.
We strive to remove the stress and anxiety caused by unreliable contractors; by undertrained, undisciplined staff; by miscommunication; by imprecise briefing and intermittent reporting.
By working proactively to eliminate the problems that commonly occur in our sector we build authentic, personal relationships with our clients that stand the test of time, creating value, trust and satisfaction on both sides.