At the heart of the Glenn organisation is a commitment to thorough and continuous training for all our staff, ensuring that we meet and regularly exceed industry standards
We believe that that an excellent service can only be provided by a well-trained and knowledgeable team. This is why we commit such extensive resources to ensuring that our staff are trained to the highest standards. In this way, we engage and develop with our people and are consequently able to deliver a first class service to our customers
Accreditation by the British Institute of Cleaning Science (BICSc) is our industry’s ‘stamp of excellence’. Founded more than 50 years ago, its mission is… to raise of status and standards of the cleaning industry through education.
Along with members of the industry, the Institute has produced a definition of what constitutes ‘clean’, and developed a standard of practice that is acceptable to customers and cleaning contractors alike. We fully endorse, and work to, this standard.
In fact, Glenn Management is an Authorised Training Centre for the British Institute of Cleaning Science. All our operatives are assessed and coached to achieve the standards set out in the British Institute of Cleaning Professional Skills Suite Certificate.
Our cleaners are trained in a wide range of competencies including Confidentiality, Health & Safety, Accident Reporting, Customer Care, Appearance and Personal Hygiene.
This range of skills is considerable broader for our Supervisors and Managers, where subjects include Employment Legislation and Industrial Relations, Discipline and Infection Control, among many others.
Of course, in a swiftly-changing environment some of the information and practice included in the original training course soon becomes outdated. So we provide a programme of continuous training that introduces new regulations, products and technologies as they come online, while acting as an on-going refresher course in the foundational aspects of good cleaning practice.
This process is managed by our Mobilisation and Training Manager who continually monitors the skills of our operatives on-site, bringing in specialist external trainers where required.
Our training programme is designed to encourage our cleaning staff to progress within our organisation, perhaps eventually taking on managerial responsibility. This contributes significantly to our staff retention record & our quality of service.