- About Glenn
- Why Glenn
- How We Do It
- Case Studies
- Coronavirus Update
Dependable, Expert, Dedicated, Meticulous, Trustworthy – These are among the words that have been used to describe us. They represent to us a minimum requirement. We constantly strive, not only to live up to this feedback, but to exceed it.
The ethos of our company is a restless perfectionism. We work in a crowded market and identifying a competitive advantage is a condition of staying in business. We learn, we explore new technologies, we consult closely and continuously with our clients. We are always looking for a better way to perform even the most basic of tasks and to deliver a better customer experience.
The numbers speak for themselves – our emphasis on staff quality and training, our dedication to the individual needs of customers and our overall commitment to service: together, they combine to produce statistics that are more eloquent than words.
Average Monthly Audit Score
Customer Retention Rate
Staff Retention Rate
A boutique service provider
The commercial world is driven by growth – yet many enterprises will pursue growth at any price until they lose sight of the very vision that made them successful.
However, our first priority has always been to protect our governing principles of trust and personal care. To this end we maintain a scale that gives us the resources necessary to provide a first-class professional service while enabling us to retain a personal relationship with every one of our customers.
Pride in our work
Cleanliness may be a business, but it is one with a powerful emotional charge. Immaculate premises provide an instant picture of professionalism and efficiency. They show that your company takes pride in what it delivers – and because we, too, take exceptional pride in our work, we ensure that our customers create that all-important first impression.
Leading by example
An army relies upon the performance of its front-line troops. But those troops depend on their leaders to sustain a spirit of conviction and enthusiasm, while keeping them disciplined and effective. Over the years, we have created an expert management team whose ability to motivate staff members is without parallel in the industry. An example is the introduction of our Engagement Platform which rewards the thoroughness and initiative of our workforce with imaginative, meaningful incentives.
We operate in a highly competitive arena and so we invest in the latest advances in technology to deliver an exceptional service. Two important examples are our Time & Attendance software and electronic Quality Auditing.
If work is to be carried out to a satisfactory standard, it is essential that our staff work their full, contracted hours. Time & Attendance software allows us proactively to monitor the hours worked on the client’s site – which as a matter of fact are often in excess of those contracted. In this way, we ensure that not only does the client receive the service he or she is paying for, but one that is of the highest possible standard.
We also employ an electronic Quality Auditing system which delivers instant, in-depth reporting against set KPIs. Our managers conduct a monthly performance audit of every client’s premises, electronically recording the results and rating our work according to a ‘traffic light’ system. This allows us continually to monitor and analyse our performance, thereby delivering the highest level of service to every client.
Average number of sites per Account Manager
Years - Average length of service
Stars - Average customer satisfaction rating
Nick, 10 years’ service in Oxfordshire with Glenn
Nicola, 4 years’ service in Northampton with Glenn
Miguel, 3 years’ service in London with Glenn
Emma, 5 years’ service in Milton Keynes with Glenn
Mandy, 2 years’ service in Stevenage with Glenn
Mohammed, 4 years’ service in Bedford with Glenn
Our personnel are our most precious asset – the key to our success as a business. Consequently, our staff training and development programmes are second to none and by means of our Engagement Platform, our people are motivated by incentives beyond the merely financial. We can cite many instances of employees going far beyond the call of duty, inspired only by a sense of pride in their work.
Hence our exemplary staff retention rates and our consistently high scores in customer audits and satisfaction surveys.
We are extremely discerning in our recruitment policy. Once employed, we treat our staff with consideration and respect. As a result they do the same for us and for our customers.