Cleaning on the Front Line

Posted by Glenn Cleaning, July 06, 2017

It’s one thing to keep the ‘back office’ clean and tidy. You have all night, and sometimes much of the day, to ensure that the environment is kept spotless. You can often deploy noisy machinery, run cables across walkways and wet-wash floors and working surfaces.

All of this changes once you’re working in a customer-facing environment. Now you’re not only required to be meticulously effective, you have to be magically unobtrusive.

Comparing her skills to partner Fred Astaire’s, it was said of Ginger Rogers, “She did everything that Fred did, but she did it backwards and in high heels”. And this pretty much sums up the difference between cleaning private and retail spaces.

We’ve recently won the prestigious contract to clean Lexus’ Milton Keynes showroom. You could say that we did so because of our skill in ‘dancing backwards’.

We had to prove to the luxury car manufacturer that we understood the complexities arising from working in a retail environment – the demands of interacting with customers; the health and safety issues surrounding our technical equipment; and in the most general sense, the support of the brand values of a famous marque.

 ‘Glenn provides a special service combining thoroughness with a degree of discretion that from our customers’ point of view borders on invisibility. The cleaners are rigorous and efficient and their appearance and behaviour reflects well on the Lexus dealership and brand’.

– Gaynor Barker, Manager, Lexus Milton Keynes

The ghosts in the machine

Like the waiters in a Michelin-starred restaurant, we are judged not on what customers notice, but on what they don’t. In this sense, we are required to be silent and invisible.

We are experienced in working effectively within the short gaps between opening times. This means ensuring that the necessary products and equipment are always on hand, and that our people are fully aware of the exact requirements of each client.

But when our visible presence is unavoidable, we must conduct ourselves in a manner that blends seamlessly with a client’s commercial environment.

We know that a retail brand is largely dependent for its success upon the customer’s in-store experience. In high streets and shopping centres our ultimate aim is to create a clean, inviting environment that enhances the client’s brand, increases footfall and encourages repeat business.

Professionalism and presentation

We require our staff to conduct themselves with discretion and due sensitivity to the nature of our client’s business. In fact, we tailor our service to make each client’s customer experience as positive as possible.

Health and safety

It goes without saying that we pay meticulous attention to detail with our working practices in these sensitive areas ensuring a safe environment at all times.

‘Intensive care’, especially when working around expensive products

The more attractive a retail environment, the higher is customer footfall. And this attractiveness is greatly enhanced by a sparkling standard of cleanliness.

Glenn Management and Lexus

The Lexus dealership team, led by Dealer Principle Darrell Jones, provides consummate support and advice to customers. Glenn was appointed to provide their cleaning services because of our company’s commitment to customer’s needs.

We achieve this standard of service by attracting, motivating and retaining the very best employees, who are supported by continuous career training and development.

 ‘We are very proud to have been awarded the Lexus Milton Keynes contract, which thoroughly underlines our commitment to the motor industry. With our experience and knowledge we are well-placed to deliver the high standards required by such an important brand.’

– Jason Glennon, Managing Director, Glenn Cleaning & Support Services