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Posted by Glenn Cleaning, May 23, 2017
How do you flourish in an industry that for the most part is ruthlessly driven by price and thereby prone to cutting costs to the bone and beyond?
Answer: By resisting the temptation to turn a service into a commodity and staying true to the principles that made you successful in the first place.
Glenn Cleaning and Support Services was founded in 1997. From the start, the company placed great emphasis on the personal touch – on immaculate customer service, on investment in staff training and retention, and on building long-term relationships with clients.
Glenn maintains one of the highest manager/customer ratios in the business. If something goes wrong – and despite our best efforts, things occasionally do go wrong – our clients know they can pick up a phone and speak to someone they know personally who will act promptly and efficiently to address the problem.
And because the manager has a detailed knowledge of their client’s business, we are able to design a programme of cleaning and allied services that precisely fits their needs and budget.
We encourage the same, personal culture within our company. Just as a spirit of partnership between ourselves and our customers tends to produce the best work day by day, so does a relationship with our employees that is based on mutual trust and respect.
Of course, we don’t leave everything to a reciprocal spirit of goodwill! Our managers conduct a monthly audit of every client’s establishment, reporting the results electronically with appropriate actions attached.
Our digital attendance system ensures that our staff are on-site when they are supposed to be – although in the great majority of cases, their performance exceeds our expectations.
In this way, we eliminate the stress caused by unreliable, undisciplined workers and intermittent, inaccurate reporting.
Result: authentic personal relationships with our customers that stand the test of time and build trust and satisfaction on both sides.
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